I haven’t looked at Workato Academy in a long time, so I don’t have direct feedback. However, I can say my preferred way of learning is by getting information fast first, and detailed second.
I have a short attention span and even less patience (thanks, social media). If I see a wall of text or a video that is longer than five minutes, the likeliness of me getting through it is close to zero. This is usually because I have no idea if the content is actually going to teach me something or help me solve an issue, but it’s still asking for a decent time commitment.
If a long video started with a 30-60 speed-run recap of everything I’m going to get out of the video (course, session, etc.), the chances of a full viewing drastically increase. First, it acts as a table of contents for the longer content, allowing me to answer: Is this actually addressing what I need? It also gives me the opportunity to assess the content: Is it clear and well-made?
This is generally my approach to any training I perform. I always start with a recap of the full process, the starting point, major milestones, and finish line. Zero fluff. Once everyone is oriented, I double back and walk through each part of the process in more detail.
I guess it’s a lot like social media. Take two YouTube creators: One creator makes a 30-minute video about making pancakes. Another creator makes a 90-second short with the same information. Which video will you watch? If I’m standing at the stove with a hot griddle, there’s only one answer. If I somehow make burnt frisbees, I’ll probably sit down later and watch the 30-minute video to see where I went wrong. But, honestly, even then probably not the full 30 minutes.
I wouldn’t call myself an instructional designer, but I have worked in a few LMS’ and created close to a gajillion training videos and courses.