Hi everyone,
I was completing a course on Workato Academy when I encountered an issue with my course progress. While I was completing the course, the status appeared to update correctly. However, after refreshing the page, I noticed that my progress had reverted to its previous state.
Initially, I thought this might be a browser-related glitch, so I cleared my browser cache and tried again to check my course progress and certificate status.
Since then, I have been unable to log back into Workato Academy normally.
Here is the login flow I am experiencing:
- 1.
- 2.
I am prompted to enter my email address. After entering it and clicking Login, I receive an email containing a login URL.
- 3.
When I open that URL, it redirects me to app.workato.com instead of Workato Academy.
- 4.
If I manually change app to academy in the URL, I am redirected to the sign-in page again.
- 5.
Alternatively, if I select Login with Google and use my associated Gmail account, I am redirected to app.trial.workato.com.
I have already been working in our company's Workato workspace and have completed a few projects previously. I was also able to access Workato Academy and complete courses before this issue occurred.
Additionally, I encountered the same login redirection behaviour today while helping another employee at my company access Workato Academy. The same sequence of redirects occurred in their case as well.
My questions are:
- 1.
Is the course progress rollback potentially related to the login issue, or could these be two separate problems?
- 2.
Why is Workato Academy redirecting me to the main Workato application or the trial environment, despite my existing access to our company's workspace and Workato Academy?
- 3.
Has anyone encountered a similar issue or knows how to resolve it?
Any help or guidance would be greatly appreciated. Thank you!
