Order Management Automation Reduced Order-to-Dispatch Time from 5 Days to Under 8 Hours

We have built an order management flow which helped the company bring down the tat from 96–120 hours to just 4–8 hours Previously, an order could take 4–5 days from placement to dispatch, largely because of manual handoffs, batch processing, validations, and updates across multiple systems. With Workato, we automated the journey step by step: 1. 🛒 Order Placed — New orders are captured automatically from the sales/eCommerce channel. 2. 🔍 Validation — Customer, product, pricing, inventory, and mandatory order details are validated in real time. 3. 🔄 Order Creation — Valid orders are automatically pushed into the Order Management/ERP system. 4. 📦 Inventory & Fulfilment — Stock availability and fulfilment information are synchronised across systems. 5. ⚡ Exception Handling — Failed or incomplete orders are identified immediately and routed for action instead of waiting for manual reconciliation. 6. 🚚 Warehouse Dispatch — Fulfilment instructions reach the warehouse automatically and dispatch status flows back to the relevant systems. 7. 📊 End-to-End Visibility— Every order can be monitored through automated logging, alerts, and status updates. The impact: Order-to-dispatch turnaround reduced from 96–120 hours to 4–8 hours.